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When Customer Service Ends & Frustration Begins

Tuesday is always a big day for music and movies. Yesterday I went out to run errands with a friend of mine and he wanted to pick up the new Madonna album – ‘Hard Candy’. Our search for the album started at Target, where they only had the basic version of the album. I mentioned to my friend that there is a special edition of the album that comes in a box set with a booklet and even candy. So we went to Best Buy, and due to a shipping error they did not have the special edition. After running around to some other stores (not for the album), we went to Circuit City. This is where things went downhill.

The associate at Circuit City had no idea that there was a new album. She walked around like a moron looking for it in their very small music section. She asked other associates about it and they had no idea either. My friend was pretty upset about this, considering that there has been buzz about the new album and it is a known fact that it would be out on April 29.

It seems that Circuit City doesn’t care about their customers and this is evident when they cannot even properly educate or train them. I just don’t understand. I used to like that store, but it has gone downhill. Most items don’t have prices on them, sections are in disarray, and the store has about three employees on the floor at any given time. I am completely dissatisfied with the level of customer service that Circuit City offers and what happened yesterday was the last straw.

Customer service is vital in any business, whether it be a physical or online store. Keep your customers happy and they will keep coming back. Frustrate them by not knowing what is going on and you will lose their business for good. Circuit City has lost two customers after yesterday.

Cheers!